Organization & branches

Organization is where head office sets up the company inside Mihwar: the branches and the warehouse, the clock and calendar every app follows, which of the eight apps you use, your logo on reports, your plan and your data. It is a laptop area for the owner; frontline people never see it. Inviting people and their roles are in People & roles.

Setting up the company, once
Branches and warehouseOne site per place you work.
Clock and calendarTime zone, Hijri or Gregorian, closed days.
The apps you useTurn each of the eight on or off.
Every app followsDue times, schedules and reports.

Find your part

Who can change what

Organization opens for the owner and for the Admin role. The owner can change everything on this page. Admin looks after people, roles and the audit log, but not settings, branches, apps, branding, the plan or data export. Everyone else is sent to their own home.

Branches and the warehouse

In Locations each place you work is a site of one kind: Branch, Warehouse, Commissary (a central kitchen) or Production. Use Add location with a name and, if you like, an address.

  • The default site — one site is the default. Set default on another moves it; the default can’t be switched off or deleted.
  • Kind — change a site’s kind from its row. Only a site whose kind is Warehouse can be given to people as their warehouse (People & roles).
  • Ordering for one branch — Ordering overrides on a branch sets its own service level and how many days each order covers; leave them blank to follow your organization’s defaults.
  • Closing a site — Deactivate hides it from new work and keeps its history. Delete location works only for a site nothing points at; otherwise Mihwar lists what still uses it and offers Deactivate instead.

Time zone, calendar and closed days

Organization settings holds what every app reads. Change any of these, then press Save once:

  • Organization timezone — every due time, schedule and report runs on it.
  • Organization currency — prices and wage costs are shown in it.
  • Default language — the language people see until they choose their own.
  • Calendar system — Gregorian, Hijri (Umm al-Qura) or Both (Gregorian + Hijri). Every date in every app follows it.
  • Daily summary — the hour the morning summary goes out (Send at; 09:00 unless you change it).
  • Holiday country — public holidays for the order suggestions.
  • Days you're closed — checklist runs aren’t scheduled on these days and the schedule marks them Closed. Leave them all off if you open every day. The days your customers order like a weekend are a setting of their own, in Smart Ordering.

The apps you use

Under Apps enabled for this org on the same page, each of the eight apps has a tick box that saves at once. An app that is off disappears from everyone’s menu and screens, and nothing connects into it — no work orders open while Work orders is off. Turning it back on brings everything back as it was.

Two-step verification for everyone

Require two-factor authentication asks every person to use a code from their phone when they sign in. Turn it on for your own account first — the box waits until you have. How each person sets it up is in Your account.

AI

The AI Assistant card on Organization settings turns AI on or off for the organization, chooses what it may write, and sets hourly limits; its usage page shows the last 30 days. What AI does, and its rules, are in AI in Mihwar.

Ordering defaults

Smart Ordering settings set how much each order suggests for every branch: how sure you want to be of not running out, a safety buffer, a waste allowance, how many days an order covers, the usual delivery time, and extra demand in Ramadan and Eid. A branch can follow its own (above), and an item its own. How suggestions are made is in Smart Ordering.

Categories and templates

  • Categories group your items; rename, merge or delete them (deleted ones leave their items without a category).
  • Templates library gathers the ready checklists, inspection forms and follow-up templates. A ready inspection pack is added with Apply to my org — each press adds a new copy you can then change.

Your logo on reports

In Branding, upload your logo (PNG, JPG, WebP or SVG, up to 2 MB) and set your Brand colour. The logo appears on inspection reports; the colour on purchase orders, exported reports and follow-up reports.

Your plan

Billing (owner only) shows your plan, how many people and items you use against its limits, and the trial while it runs. A new organization starts with a 14-day trial of Starter; if no plan is chosen by its end, the Free limits apply — nothing is deleted. Changing plan goes through Mihwar for now: Contact us to upgrade.

  • Free — 1 person, 50 items, 10 orders a month, no order suggestions.
  • Starter — 5 people, 500 items, order suggestions.
  • Pro — 25 people, as many items as you need.
  • Enterprise — no limits, and a SCIM token so your IT team can add and remove people from your own systems.

The sample data

To practise before your own data is in, the owner can load sample data — in the setup steps, or later in Settings → Demo data → Load demo data. It adds a sample warehouse and two sample branches, fourteen practice items with three months of orders, and practice work in each app, all marked as samples. Real work never happens at a sample site, and reports leave them out. Remove demo data takes it all away again; the sample sites stay listed as inactive.

Exporting your data

Data export makes one file of your organization’s data, once a day. Press Request data export; when it says Ready, press Download — the link works for 15 minutes, and the file is kept for 7 days.

The audit log

The Audit log lists every change in your organization: who, when, what and on which record. Filter it by action, record, person or dates, and export it as CSV. Recent failed sign-ins and locked accounts appear at the top when there are any.

Questions

I can’t delete a branch.

Something still points at it — orders, shifts, checklist runs, equipment and more. Use Deactivate instead: it disappears from new work and its history stays.

Dates show the Hijri calendar but I want Gregorian.

The calendar is the organization’s: the owner changes it in Organization settings, for everyone.

The checklist didn’t run on Friday.

Friday is set as a day you’re closed. Untick it in Organization settings if you open that day.